bss, a leading provider of specialist contact centre and fulfilment services, is pleased to announce the purchase of Scottish based Capital Communications Group (CCG). CCG is a proven leader in the supply of direct marketing services throughout the UK encompassing contact centre, fulfilment response handling and mailing services.

bss has over 30 years experience in running outsourced multimedia contact centres and fulfilment services to clients in the UK. The new acquisition presents a greater expansion of bss’ services including a 100,000 sq ft fulfilment and distribution facility as well as specialist mailing technology.

Commenting on the acquisition, bss’ Chief Executive, Peter Calderbank said, “This acquisition dramatically strengthens the services we can offer and broadens our range. CCG is a very successful organisation and a great match for us. Together with bss’ 30 plus years of industry experience, the new enlarged company will increase our position as a market leader in the provision of outsourced contact centre & fulfilment services. With our enhanced operations on eight UK sites we bring our clients benefits from greater scale, broader services and market-leading capabilities”

CCG currently has around 200 staff in Glasgow, Livingston and Edinburgh. The new combined organisation will expand bss’ workforce to almost 800 contact centre and fulfilment staff in Scotland and England.

CCG’s Managing Director Colin Watson added “With both organisations demonstrating successful track records over the last two decades and with the ‘hand in glove’ fit of each company’s services, resources and culture – an even stronger and more powerful force in the provision of multi channel communication services has now been created. It is clear that both client bases can benefit from this acquisition and it now positions us as a leading national player in our field”.

The enlarged organisation will enable bss to expand the myriad of contact centre and fulfilment services it currently provides and will cement its position as a leading contact centre and fulfilment supplier.

To find out more about bss please click here www.bss.org